Service guarantee

At present, our company has set up after-sales service offices in Xi'an, Zhengzhou, Taiyuan, Chengdu, Fuzhou and other provinces and cities in China, equipped with professional after-sales service teams and after-sales maintenance personnel, as well as special vehicles. For customers with long distances, air and high-speed rail routes are preferred as transportation modes to ensure timely service for customers at the first time.

Each office shall set up a resident service manager, equipped with professional hydraulic machinery and electrical technicians, service vehicles, common spare parts and special tools.

Regular maintenance plan: professional technicians regularly patrol the engineering equipment, assist the owner in the maintenance of the equipment, and continuously provide follow-up training and guidance to the operators to ensure that the operators operate and maintain the equipment correctly and keep the equipment in good operation condition for a long time.

Response measures for irregular maintenance requirements: after receiving the fault notice from the user, the after-sales service personnel shall ensure to rush to the site as soon as possible, check the cause of the fault and eliminate the fault in time.

Except for force majeure such as man-made damage or natural disasters, our company shall be responsible for replacing or repairing any quality problem during the warranty period free of charge.

Fault response time: no matter any quality problem occurs during or outside the warranty period, you can call the after-sales service contact number 24 hours at any time. Our company ensures to respond by phone within 5 minutes, and rush to the site according to the needs of customers to eliminate the fault.

After sales service Tel.: 0553-84374398437188 (fax) of the company headquarters